Terms & Conditions

1. Acceptance of Terms

By accessing or using Universal PNG’s website and services, you agree to be legally bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the site.

2. Who We Are

Universal PNG is a Sunshine Coast–based Australian business offering plumbing and gas solutions across the Sunshine Coast and Brisbane.

• Business name: Universal PNG
• Website: universalpng.com.au
• ABN: 73 987 322 060

3. Use of the Site

You agree to use this site responsibly and lawfully, in compliance with relevant Australian laws. You must not:

• Post or transmit unlawful, harmful or infringing content
• Attempt to disrupt site functionality or security
• Impersonate others or provide false information

4. Intellectual Property

All content, images, logos, and code on Universal PNG are our property or licensed to us. You are granted a limited licence for personal/non-commercial use only. Prohibited:

• Copying, reproducing, distributing, or displaying any part of the site without permission

5. Pricing & GST

Prices are displayed in AUD, inclusive of GST. We reserve the right to adjust pricing, correct errors, or limit sales when necessary.

7. Refunds & Service Guarantees

At Universal PNG, we take pride in delivering high-quality plumbing and gas services. In line with the Australian Consumer Law, if a service is not provided with due care and skill, or does not achieve the intended result, you may be entitled to a remedy such as:

• Re-performance of the service
• A partial or full refund
• Compensation for any consequential loss (where applicable)

Refunds are not provided for change of mind or if the issue is unrelated to the service we delivered.

8. Limitation of Liability

While we aim to deliver professional, safe, and reliable plumbing and gas services, Universal PNG is not liable for:

• Indirect, incidental, or consequential damages arising from use of our services or site
• Delays or interruptions caused by factors beyond our control (e.g. weather, third-party supply issues)
• To the maximum extent permitted by law, our liability is limited to the re-supply of services or the cost of re-supply

9. External Links

Our website may contain links to third-party websites (e.g., suppliers, industry standards). These are provided for convenience only. We are not responsible for their content, accuracy, or any harm caused by your interaction with them.

10. Modifications to Terms

We may update these Terms & Conditions from time to time. Changes will be published on this page with an updated “Last updated” date. Continued use of our website or services after changes indicates your acceptance.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of Queensland, Australia. Any disputes must be resolved in the courts of Queensland, unless otherwise agreed by both parties.

12. Dispute Resolution

If you have a concern or dispute regarding our services, please contact us first via the email below. We are committed to resolving issues professionally and amicably before considering legal action.

13. Contact Information

Universal PNG
Email: reece@universalpng.com.au
Address: Sunshine Coast, QLD, Australia