Proudly serving the Sunshine Coast
No hot water? Leaking tank? Strange noises you can’t explain? We repair all types of hot water systems across the Sunshine Coast. With 15+ years of local experience, a QBCC licence, and a licensed gas fitter on the team, you’re in good hands.
Our Hot Water Plumbing team is ready to help. Call us now on 0439 644 483 for a free quote.
Tell us what you need and our team will get back to you properly.
Fast response • Licensed & insured
The usual culprits are a tripped circuit breaker, a faulty thermostat, a burnt-out heating element, or a failed relay. Check your switchboard first. If the breaker resets but trips again, there’s a fault in the unit; that’s when you call us.
A gas system that’s stopped working often has a straightforward fix. The pilot light may have gone out, the thermocouple may have failed, or the gas supply may have been interrupted. Our gas plumbing services handle all of these.
Solar systems add complexity. If the booster element has failed, the system won’t heat water on cloudy days. A faulty circulation pump can also prevent heat from transferring properly, leaving you with cold water even on sunny days.
If the system heats but runs dry quickly, the likely causes are an undersized system for your household, a faulty thermostat that isn’t reaching the correct temperature, sediment buildup reducing the tank’s effective capacity, or a failed dip tube that mixes cold water into the hot supply.
Brown or rust-coloured water usually points to a depleted sacrificial anode rod. It protects the tank from corrosion, but once it’s gone, the tank corrodes instead. A rotten-egg smell often indicates bacterial growth, particularly in solar systems during low-use periods when water temperatures drop.
We repair all major brands like Rheem, Rinnai, Bosch, Dux, AquaMax, Vulcan, Thermann, Stiebel Eltron, Solahart, Enviroheat, iStore, and Edwards. Our vans carry common spare parts for most brands, which means faster repairs with less waiting. Whether it’s a 5-year-old Rheem electric or a 15-year-old Rinnai gas system, we can diagnose and repair it.
This is the question we get asked most, and we’ll always give you a straight answer.
If replacement is the most logical and economical option, we also provide hot water installation of all types, and can help you choose and install your new system.
Regular hot water system maintenance extends the life of your system and prevents the kind of breakdowns that always happen at the worst time.
Key tasks include:
The most expensive hot water repair is the one you could have prevented. We provide full home plumbing maintenance, including hot water systems.
Not having hot water is an emergency for most households. We offer same-day hot water heater repair across the entire east and west Sunshine Coast. Our vans carry common parts for major brands, so most repairs are completed in a single visit. If a full replacement is needed, we can usually source and install a new system within 24 hours, with a temporary supply available in the meantime.
For urgent situations outside business hours, our 24/7 Emergency Plumbing service is available.
Posted on Google Kester Saint2026.05.29.Trustindex verifies that the original source of the review is Google. Engaged Universal Plumbing after Reece came over after hours, answered all my questions and gave me great advice, for full renovation of ensuite, bathrooms, laundry, toilet and kitchen. Scope: Relocation of plumbing supplies to all wet areas, install of in-wall toilet cisterns, reconfiguration of waste in all Bathrooms and installation of fittings after tiling, pressure testing and form 4 to council. All completed and phased with tiler for pre and post installations to ensure all plumbing aligned with engineered floor raising for in wall cisterns and falls. Cannot rate Universal Plumbing N Gas enough for their attention to detail, professionalism and focus on delivering quality work and especially a big shout out and thank you for Darren and Claire who completed all works, communicated well and problem solved as a team and supported all processes and delivered an amazing project thank you! Love Darren for his ability to create a vision to reality and Claire who managed all support and final finishing with Darren especially with Bathroom and Kitchen Fittings 🪇Posted on Google Michael Hawthorn2026.05.14.Trustindex verifies that the original source of the review is Google. Universal Plumbing n Gas came to our rescue when the Gas Valve for our hot water system started leaking and required urgent replacement. Reece was kind enough to fit us in after he finished his work for the day and this was greatly appreciated as he arrived late in the afternoon and worked into the evening to complete the repairs. I would have no hesitation in recommending there services as I have already passed on there details to a neighbour who has also used there services. Thank you Reece for the rescuePosted on Google Tiana2026.02.20.Trustindex verifies that the original source of the review is Google. Reece and the team are great. Communication is easy and Reece is always happy to help, even on short notice. I’ve never had any issues and I highly recommend!Posted on Google Keane Jannusch2026.01.21.Trustindex verifies that the original source of the review is Google. Informative and friendly service. New hot water system was installed as quoted with no fuss.Posted on Google Donna Symonds2026.01.08.Trustindex verifies that the original source of the review is Google. I Highly Recommend Reece, Very Professional, Knowledgeable, He takes great pride in his work, I am very happy customer & will use him again, Great Public Relations Too, Cheers Donna.Posted on Google Karen Evans2025.12.11.Trustindex verifies that the original source of the review is Google. Fantastic communication. The job was done quickly and to a high standard. They took all their rubbish away with them and left the sight clean and tidy. Will definitely use them again.Posted on Google Jenna Sexton2025.12.07.Trustindex verifies that the original source of the review is Google. Reece and his team have been wonderful while we have been completing renovations. They have adapted to changes we have made and been able to rectify any issues promptly. We will be having them back to finish the job when we are ready.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Ready to get your hot water sorted? Call Universal Plumbing N Gas on 0439 644 483 or get a free quote online.
It depends on the fault. A thermostat or element replacement is typically an affordable repair, while more complex jobs cost more. We provide upfront pricing after diagnosis, so you know the full cost before we start work.
The most common causes are a tripped circuit breaker (electric systems), a pilot light failure (gas systems), a faulty thermostat, or a burnt-out heating element. Check your switchboard and pilot light first; if those aren’t the issue, give us a call.
Most systems last 8–15 years, depending on type, brand, water quality, and whether regular maintenance has been done. Electric storage tanks typically last 8–12 years. Gas systems and heat pumps generally go 10–15 years.
Possibly. If your hot water system caused sudden water damage to your property, your home insurance may cover the damage. The system replacement itself is generally not covered — insurers treat it as wear and tear. Check your policy and contact your insurer directly.
Key signs: the tank is leaking from the body, the system is 12+ years old with recurring faults, repair costs are approaching half the cost of replacement, or your energy bills have climbed due to an ageing, inefficient system.
If you have any questions simply use the following contact details.
reece@universalpng.com.au
0439 644 483
Sunshine Coast, Queensland, Australia