Privacy Policy

Universal PNG (“we”, “us”, “our”) is committed to respecting and protecting the privacy of individuals who visit and interact with our website and services. This Privacy Policy describes how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

Depending on how you engage with us, we may collect:

• Contact details: Name, email address, phone number (e.g. via contact forms)
• Business information: Business name, delivery/postal address (e.g. quotations, invoices)
• Payment details: Limited to third-party processor records
• Technical data: Device/browser information, IP address, browsing behavior (via cookies/analytics)

We only collect personal information that is reasonably necessary for our business purposes.

2. How We Collect It

• Directly from you (e.g. forms, emails, phone calls)
• Automatically via website analytics tools and cookies
• From third parties with your permission (e.g. payment gateways)

3. Purpose of Collection

We use personal information to:

• Respond to inquiries and provide services
• Issue invoices and process payments
• Improve user experience and site performance
• Send service-related notices (not marketing unless you opt-in)

4. Use and Disclosure

Your personal information may be:

• Used by us and our service providers (e.g. hosting, analytics, payment processors)
• Disclosed if required by law or to enforce rights
• Not sold or shared for unrelated marketing purposes unless you explicitly consent

5. Cookies & Analytics

Our site uses cookies and analytics to enhance usability. You can disable cookies via your browser, but this may affect site functionality.

6. Cross-Border Disclosure

As our service providers may operate overseas, some of your data may be transferred abroad. We ensure appropriate safeguards are in place to secure your information.

7. Data Quality & Security

We take reasonable steps to ensure your data is accurate, complete, and protected from misuse, including SSL encryption and secure storage systems.

8. Access & Correction

You can request access to or correction of your personal information by contacting us via the details below. We will respond within a reasonable timeframe.

9. Complaints

If you believe we have mishandled your information, please let us know. You may escalate the matter to the Office of the Australian Information Commissioner (OAIC).

10. Retention of Information

We retain personal data only for as long as needed to fulfil purposes stated in this policy or as legally required.

11. Updates to This Policy

We may update this policy from time to time. The “Last updated” date above will reflect this. Continued use of our site after updates constitutes acceptance of changes.

12. Contact Us

If you have questions, or wish to access, correct, or delete your personal information, please contact:

Universal PNG
ABN: 73 987 322 060
Email: reece@universalpng.com.au
Address: Sunshine Coast, QLD, Australia